Frequently Asked Questions

Please read our FAQ before sending us a message.

There are the following types of Stock Status of gotohomedecor products for sale:


This product has sufficient stock and it’s expected to be ready within 2-3 working days.

*Ready time may be extended to 8-10 working days if the quantity of this product you purchase exceeds existing stocks.


This product is temporarily out of stock. You can click on the In-stock Notice button, we will prepare the stock according to the demand and notify you when it arrives.


The product is for clearance with very limited quantity. After current stock runs out, the product will not be available.

It’s expected to be ready within 2-3 working days.

*The quantity you purchase should not exceed existing stocks. Otherwise, there will be related system prompt.

a.Check the information that you filled while paying.
b.Check whether if there is enough money in your account.
d.Using the card which we can not accept.
a.Contact your bank to process your next order, and try it again.
b.Change to another card.
c.Change another paying methods such as Western Union/MoneyGram.

All products are shipped with original dust bags and signature boxes.

a.Shipping time: maximum 20 working days for shipping.
b.Express delivery with tracking number: DHL, EMS, UPS, FedEx, UPS
c.Free EMS shipping on all orders. Accept drop ship.

All the fees are included and you don’t need to pay any other cost. 

All the international delivery company can not be delivered in the next day. Please order before your big day comes.

We promise that we will never send our customers junk emails and will always keep customers’ information secured. 

Our customer service team are always trying their best to reply your emails within 24 hours on working days, and we also offer live chat online.